FAQ

frequently asked questions

 

Have a question? We've got answers. Here are answers to our most frequently asked questions. 

DO YOU OFFER A BULK CARDSTOCK DISCOUNT?

We do offer a bulk discount of cardstock when you order more than $250 in a single order and follow a few guidelines. You can find out more about our bulk cardstock discount here

 

WHAT SIZE OF PAPER DO YOU SELL?

Most of our paper is the 12” x 12” cardstock size popular with scrapbookers and those who cut on electronic cutting machines. This larger size is a great starting point for small crafts as well, as the paper can always be cut down. 

A few of our paper lines are available in 8 ½” x 11” if that is all that is available from the manufacturer, but we make every effort to provide designs in the optimal 12” x 12” cardstock size when possible.

 

DO YOU SELL CARDTSOCK LARGER THAN 12 X 12?

We do not. The largest size cardstock we carry is 12” x 12”.

 

WHAT WEIGHT IS THE PAPER YOU SELL?

Our paper lines each have their own specific weight. You can find information on paper weight for Bazzill, American Crafts, Mirri and all of the rest of our paper lines on the individual product pages. Most of the papers we carry are 80 lb cover, but some are lighter and some heavier.

 

CAN I USE MORE THAN ONE COUPON ON AN ORDER?

No, only one coupon code can be used per order. Please select the best coupon for your circumstances and save the other one for another order.

 

I NEED TO MAKE A CHANGE TO MY ORDER? WHAT SHOULD I DO?

If you need to make a change to an order after it was placed, please send us an email at support@12x12cardstock.shop and be sure to include the order number. We package and ship orders fast so that they arrive promptly to your doorstep, so we cannot always make changes if several hours have passed since you placed your order. However, please contact us and we are happy to check.

 

I NEED HELP MATCHING A COLOR. CAN YOU HELP?

We can sure try! It’s sometimes challenging to choose papers when you are only seeing them on a screen. Please consider purchasing one of our Swatch Books so that you will have all of the colors on hand. You are welcome to email us for help as well at support@12x12cardstock.shop.

 

CAN I PICK UP MY ORDER TO SAVE ON SHIPPING?

Yes, you can! While we do not have a retail location, you may place your order online and indicate local pickup during checkout. We will send you an email once your order is ready for pickup and you may stop by and pickup your order Monday – Friday 9am – 3pm.

If you are visiting Utah and do not have a Utah shipping address, please place items in your cart and then give us a call before placing your order so we can remove the shipping charges. We can be reached at 801-717-9006.

 

HOW DO I APPLY FOR SALES TAX EXEMPTION?

Sales tax is only applied to orders shipped within Utah, USA. For Utah tax exempt status, please send a copy of your Utah resale license certificate to dan@12x12cardstock.shop along with your name, address, phone number, and business name. We will contact you with further steps.

 

DO YOU OFFER GIFT CARDS?

We do! You can purchase 12x12 Cardstock Shop gift cards in any amount in our shop. Gift cards can be used just like cash. If your order exceeds your gift card amount, you will be prompted to provide another form of payment to cover the excess amount. 

If your order is smaller than the gift card amount, you can save the remaining gift card balance for use on a future orders. 12x 12 Cardstock Shop gift cards make great gifts for crafters.

 

WHICH COUNTRIES DO YOU SHIP TO?

We ship everywhere, though shipping charges do vary greatly by location and additional import fees/taxes will be charged to you by the carrier that we are not able to calculate at checkout. For information on international sales, please visit our International Shipping Page.

 

DO YOU ACCEPT RETURNS?

We gladly offer refunds for unopened merchandise that can be put back into inventory. We cannot accept returns that are soiled, bent, opened, or otherwise not in "new" condition.

The maximum refund period is 30 days from the time of purchase. Sorry, no exceptions. We cannot accept returns on Gift Cards, Digital Downloads, Clearance, Special & Custom Orders. For instructions on returning items, please see our Return Policy page.

 

AN ITEM IS MISSING FROM MY ORDER. WHAT SHOULD I DO?

Though we make every effort to ensure orders are accurate, occasionally we do make a mistake. Please contact us at support@12x12cardstock.shop and include your order number. We will either send out the missing product or apply a refund.

 

MY ORDER WAS DAMAGED IN SHIPPING. WHAT SHOULD I DO?

We hate to hear when this happens! If an order is damaged in shipping, please contact us at support@12x12cardstock.shop and include your order number and a photo of the damaged product as well as the shipping box and label. We will reach out to you regarding further instructions and make arrangements to replace the damaged item(s).

 

DO YOU HAVE A PHYSICAL LOCATION?

Our warehouse is located in Provo, Utah, but we do not have a retail location for customers to shop. If you are in the area, you may place an order online and select local pickup at checkout.

Don't see an answer you need? Feel free to shoot us an email at support@12x12cardstock.shop.

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