Faq

FREQUENTLY ASKED QUESTIONS

Have a question? We've got answers. Here are answers to our most frequently asked questions. 

We do offer a bulk discount of cardstock when you order more than $250 in a single order and follow a few guidelines. You can find out more about our bulk cardstock discount here

Most of our paper is the 12” x 12” cardstock size popular with scrapbookers and those who cut on electronic cutting machines. This larger size is a great starting point for small crafts as well, as the paper can always be cut down. 

A few of our paper lines are available in 8 ½” x 11” if that is all that is available from the manufacturer, but we make every effort to provide designs in the optimal 12” x 12” cardstock size when possible.

We do not. The largest size cardstock we carry is 12” x 12”.

Our paper lines each have their own specific weight. You can find information on paper weight for Bazzill, American Crafts, Mirri and all of the rest of our paper lines on the individual product pages. Most of the papers we carry are 80 lb cover, but some are lighter and some heavier.

No, only one coupon code can be used per order. Please select the best coupon for your circumstances and save the other one for another order.

If you need to make a change to an order after it was placed, please send us an email atsupport@12x12cardstock.shopand be sure to include the order number. We package and ship orders fast so that they arrive promptly to your doorstep, so we cannot always make changes if several hours have passed since you placed your order. However, please contact us and we are happy to check.

We can sure try! It’s sometimes challenging to choose papers when you are only seeing them on a screen. Please consider purchasing one of ourSwatch Booksso that you will have all of the colors on hand. You are welcome to email us for help as well at support@12x12cardstock.shop.

Yes, you can! While we do not have a retail location, you may place your order online and indicate local pickup during checkout. We will send you an email once your order is ready for pickup and you may stop by and pickup your order Monday – Friday 9am – 3pm.

If you are visiting Utah and do not have a Utah shipping address, please place items in your cart and then give us a call before placing your order so we can remove the shipping charges. We can be reached at 801-717-9006.

Sales tax is only applied to orders shipped within Utah, USA. For Utah tax exempt status, please send a copy of your Utah resale license certificate todan@12x12cardstock.shopalong with your name, address, phone number, and business name. We will contact you with further steps.

We do! You can purchase 12x12 Cardstock Shop gift cards in any amount in our shop. Gift cards can be used just like cash. If your order exceeds your gift card amount, you will be prompted to provide another form of payment to cover the excess amount. 

If your order is smaller than the gift card amount, you can save the remaining gift card balance for use on a future orders. 12x 12 Cardstock Shop gift cards make great gifts for crafters.

We ship everywhere, though shipping charges do vary greatly by location and additional import fees/taxes will be charged to you by the carrier that we are not able to calculate at checkout. For information on international sales, please visit ourInternational Shipping Page.

We gladly offer refunds for unopened merchandise that can be put back into inventory. We cannot accept returns that are soiled, bent, opened, or otherwise not in "new" condition.

The maximum refund period is 30 days from the date of purchase. Sorry, no exceptions. We cannot accept returns on Gift Cards, Digital Downloads, Clearance or Sale Items, Special & Custom Orders. For instructions on returning items, please see our Return Policy page.

Though we make every effort to ensure orders are accurate, occasionally we do make a mistake. Please contact us at support@12x12cardstock.shop and include your order number. We will either send out the missing product or apply a refund.

We hate to hear when this happens! If you opted for Route Package Protection, please look in your email to find your Route protection information and follow the instructions to file a claim. 

If you did not opt for Route Package Protection, please contact your shipping carrier directly and file a claim with them (USPS, UPS, FedEX). In most cases they will ask you to provide photographic proof of damage along with a few order details. Follow the instructions provided by that carrier for reimbursement. .

 ROUTE PACKAGE PROTECTION? 

We've partnered with Route to offer you enhanced shipping protection and tracking! At checkout you will have the option to secure your package with Route Package Protection. The option is automatically autofilled for you, but you may opt out if you would like.

For a small fee, Route covers unforseen shipping issues like lost or stolen packages, or damage along the way. We wrap your cardstock order up like it's the most precious package on the planet, but once it leaves our warehouse, issues can arise. Route will replace or refund your order if it is not delivered correctly (see details below). 

Additionally, Route lets you get real time tracking so you can follow your package's journey to your home and know exactly where it is at all times! 

As an added bonus, orders shipped with Route Green Package Protection are carbon neutral. Route is covering the cost to neutralize shipping emissions.

Route fees start at $0.98 for orders under $100 and a small % for orders over $100. 

The following rules apply to Route package protection: 

For Items Marked as Delivered (Stolen):

Submit a claim through Route claims up to 15 calendar days from when it was marked delivered. Typically the Route agent will ask you to wait at least 5 days after it is marked delivered to make sure it does not turn up. Please note, some order issues may require a police report to be filed.Stolen claims can be started through the Route order confirmation email you received when you place your order. Simply click on the link provided in the email to get started.

Stuck In Transit (Lost)

For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date.For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date.Lost claims can be started through the Route order confirmation email you received when you place your order. Simply click on the link provided in the email to get started.

Damaged

Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.Damage claims can be started through the Route order confirmation email you received when you place your order. Simply click on the link provided in the email to get started.

Our warehouse is located in Provo, Utah, but we do not have a retail location for customers to shop. If you are in the area, you may place an order online and select local pickup at checkout.

Don't see an answer you need?

Feel free to shoot us an email at support@12x12cardstock.shop.